Terms & Conditions

Last updated: September 28, 2026

Use of this site

This website gives information about Koena Clinics and lets you request an appointment. By using it, you agree to give accurate information when you book or contact us.

Booking requests

Booking through this website sends us a request. Your appointment is confirmed only when the clinic confirms it with you. We do our best to match your preferred therapist and times, but we cannot guarantee them.

Not medical advice

The information on this website is general. It is not a substitute for a professional assessment or treatment.

Not an emergency service

This website and our booking system are not monitored 24/7 and are not a substitute for emergency care. If you are in crisis or in danger, please contact emergency services or go to your nearest emergency room immediately.

Cancellation policy

We understand that plans change, and we ask for your help in managing our appointment schedule fairly for everyone.

• Appointments can be cancelled or rescheduled free of charge with at least 24 hours' notice.
• Sessions cancelled with less than 24 hours' notice, or missed without any notice, may be subject to a fee.
• To cancel or reschedule, please call or WhatsApp us at +961 70 214 280 as early as possible.
• This policy allows us to manage our schedule responsibly and offer availability to other clients waiting for an appointment.

Links to other services

This website links to services we do not control, such as WhatsApp and Google Maps. Their own terms and privacy policies apply when you use them.

Intellectual property

All content on this site, including text, logos, and images, belongs to Koena Clinics unless otherwise noted, and may not be reproduced without permission.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. For any question, email us at koenaclinics@gmail.com.